1. This agreement
These Terms are an agreement between you and [ENTITY NAME] (ABN [ABN]), of [REGISTERED ADDRESS], Sydney, New South Wales, Australia (“OneHop”, “we”, “us”). They cover the OneHop website, apps, companions, connectors, event pages and related services (the “Service”). Our Privacy Policy explains how we handle personal information and forms part of these Terms.
You agree to these Terms by ticking the box when you create an account, or by using an event pass or the Service. If you use OneHop for an organisation, you confirm you are authorised to accept these Terms for it, and “you” includes that organisation. Extra terms apply if you host events (section 8) or run a community on OneHop (section 9).
2. Eligibility and your account
- You must be at least 18 and able to form a binding contract. We ask you to confirm this when you sign up.
- One person per account. Give us accurate details and keep them current.
- Keep your sign-in details safe. Two-step verification is optional, and we strongly recommend turning it on in Settings → Security. You are responsible for activity in your account, including the companion apps and AI assistants you connect to it.
- Tell us straight away at security@onehop.network if you suspect someone else has access to your account.
3. The Service
OneHop is a private relationship memory. It organises information you bring from your own exports, connected accounts and devices, helps you understand and act on your network, and, if you opt in, connects you with other members through introductions, goals, asks and offers, communities and events. OneHop does not send messages, emails or connection requests to anyone on your behalf unless you approve that specific action.
Some features are labelled beta, preview or early access, or are available only to some members. They may change or be withdrawn, and are provided without the service commitments that apply to generally available features. Your rights under the Australian Consumer Law still apply to them.
4. Your data
You own your content. Everything you upload, connect, write or create in OneHop (“Your Content”) remains yours. You give us a limited, non-exclusive, royalty-free licence to host, copy, process, analyse and display Your Content only to provide the Service to you and to the people you choose to share with, to keep the Service secure, and to meet our legal obligations. The licence ends when you delete the content or your account, subject to the retention periods in our Privacy Policy.
We do not use Your Content to train AI models, to advertise, or to build any product for anyone else, and we do not sell it. Those promises are part of this agreement.
Your responsibilities. You confirm that:
- you have the right to upload and connect what you bring, meaning your own exports, your own accounts and your own devices;
- your use of OneHop complies with the laws that apply to you, and you use each connected platform in line with its terms;
- where you use OneHop in a business, you have any notices or consents the law requires for the personal information of people in your network that you bring to OneHop. Our data processing addendum is available on request: email privacy@onehop.network with “DPA request” in the subject and your business name, and we will send it for signature.
Who is responsible for what. OneHop is the controller of the personal information we use to run the Service: how it is stored, matched across members, completed from public sources, scored and kept. That includes information about people in your network, and our Privacy Policy explains how we handle it. You are responsible for your own use of what you see, for the private notes and tags you write, and for having the right to bring what you upload or connect. If you sign our data processing addendum, we act on your behalf, and only on your instructions, for the business content it covers: the notes, meeting and call records and colleagues’ records you import from your own business systems.
Export and deletion. You can download your data as JSON or CSV from Settings → Account at any time, disconnect a source, or close your account. Closing starts a 7-day window in which you can undo it; after that we delete your data as set out in the Privacy Policy.
5. Connected services and imports
When you connect Google, Microsoft, a CRM, a community platform, an AI assistant or another service, you authorise us to access it within the permissions you grant, and you can revoke them at any time. Those services are provided by third parties under their own terms. We are not responsible for their availability, accuracy or for changes they make that stop an integration working.
If you connect an AI assistant (such as Claude or ChatGPT) to OneHop, it acts on your instructions. You are responsible for what you ask it to do, including any action you let it take for you, such as sending an introduction request.
OneHop is not affiliated with, endorsed by, or sponsored by LinkedIn, Google, Microsoft, Meta, X, TikTok, Apple, Slack, Discord or any other platform. Their names are used only to describe the files and connections you can bring.
6. Third-party services and the desktop app
OneHop for desktop is optional software you install and run on your own computer. With it you can choose to connect messaging accounts you hold with other services (such as WhatsApp, Google Messages, Instagram, Messenger or LinkedIn) by signing in to them inside the app, on your computer.
- Your choice and your responsibility. Each of those services has its own terms, and some do not offer an official way to connect other software. Before you connect one, the app explains this and asks you to confirm. Whether to connect an account is your decision, and you are responsible for complying with that service’s terms. A service may restrict or suspend an account it believes uses unofficial software; we are not responsible for what it does with your account.
- Metadata only, unless you turn on relationship context. The app sends OneHop who you messaged, when and in which direction, never any photos or files. If you turn on relationship context, it also sends each day’s messages, which an AI model reads to produce coded signals (for example “made plans to meet”). We keep only those signals: the message text is deleted straight away and never stored. Relationship context is off unless you turn it on, and you can turn it off any time. All of this is described in the Privacy Policy. It never sends, posts or replies on any service for you.
- LinkedIn look-ups, if you switch them on. For LinkedIn, you can let us complete the public profiles of the people you message there, automatically and at our cost (up to 200 people). It is off until you agree in the app or switch it on in Settings → Sources, and you can switch it off any time.
- Your computer. Your sign-ins to those services stay on your computer. You are responsible for the computer you install the app on and for who can use it.
- Disconnecting and deleting. You can switch a source off or sign out of the app at any time, remove the computer from your account in Settings → Sources, and delete everything a source sent us with Delete imported data.
- Open-source parts. Parts of the app are open-source software licensed under their own terms (including the GNU Affero General Public License). Those licences, and where to get the source code, are listed inside the app; nothing in these Terms limits your rights under them.
We provide the app as part of the Service and may change or withdraw support for a source at any time, for example when a service changes how it works.
7. Public-source look-ups
On some plans you can ask OneHop to complete the profile of someone already in your network from public professional sources. When you do:
- you confirm the person is someone you genuinely know or have a relationship with;
- we show what the run will cover, and use credits or fees only after you confirm;
- results are public professional details only, may be incomplete or out of date, and are for your own use;
- we will not run a look-up for anyone who has opted out, and we delete results if a person objects or a provider loses the right to supply them;
- if a look-up fails because of an error on our side, we restore the credits used.
8. Features with other members
Introductions, goals, asks and offers, Envoy, goodwill, communities, events and contact cards involve other people. They are optional, and you can switch them off in Settings. When you use them:
- Be truthful about who you are and what you’re asking for.
- The member who would make an introduction decides whether to make it. If that is you, check with the person you are introducing before you share their details (a double opt-in introduction). A declined or unanswered request is a no, so don’t work around it.
- Respect people’s choices about who can see them. If a member shares their details only with a community team, or keeps their email or phone private, don’t try to get around that.
- Information you learn about another member or their contacts through OneHop is for the introduction, ask, event or community it relates to. Don’t copy it elsewhere, add it to a list, or use it for bulk outreach.
- Envoy, your AI assistant and other automated features make suggestions and drafts, and act automatically only under rules you set. You remain responsible for what you send and agree to.
We may remove content or limit these features for anyone who misuses them.
9. Hosting events
If you host an event on OneHop, you can invite attendees by sharing an invite link or by uploading or importing a guest list. OneHop then emails each guest their own pass, and gives attendees networking tools such as “who to meet”, Ask the room and Rounds. When you upload a guest list:
- you are responsible for the list. You confirm that you collected it lawfully, that you are allowed to use it to invite these people to this event, and that you have told them (for example in your ticketing or registration terms) that their details will be shared with OneHop to run the event’s networking;
- you upload only guests of that event, and only the details OneHop asks for;
- you will not use OneHop’s invitations to send promotional messages that anti-spam laws (including the Australian Spam Act 2003) would not allow you to send yourself;
- you will tell us promptly at privacy@onehop.network if a guest asks you to remove them or to stop using their details, and remove them from the event in OneHop.
Guests choose whether to accept their pass and what to share with other attendees. You see the guest list (including email addresses), check-in status, the answers guests give to your questions and the event summaries OneHop provides, and you can export the list or add guests to your own network. You must use attendee information only to run and follow up on your event and to keep in touch with people you invited, in line with privacy and anti-spam law.
10. Running a community
If you run a community (a “Space”) on OneHop, as an owner or member of its team, these extra terms apply:
- What you can see. Each member chooses who in the community can see them (Private, Community team only, or Members) and whether to share their email or phone. You see members according to those choices, plus the community analytics, chapters, tags and event records OneHop provides. Members’ private networks are never visible to you.
- Your obligations. Use member information only to run your community, its events and introductions. Don’t export it for unrelated marketing, sell it, or combine it with other data to profile members. Tell members how you run the community, including any rules about introductions. Where you connect Slack, Discord, Circle or Mighty, you confirm you administer that workspace and that its members have been told it is connected to OneHop.
- Invitations. Invite only people you have a genuine relationship with, such as your members, applicants or event guests. Your invitations must comply with anti-spam law.
- Member requests. Tell us promptly if a member asks you to correct or delete their information, and help us respond. A member can leave your community at any time.
- Pricing and billing. Community plans are agreed in writing with us (an order form or invoice). Our current list price is US$4,000 per cohort (a one-off fee for a fixed cohort period, six months unless agreed otherwise), or US$8,000 per year with alumni, which renews yearly until cancelled, plus any applicable taxes. A paid community covers its members’ paid features while it runs. You can manage or cancel a recurring community plan through Stripe’s billing portal from the community’s billing page. The order form sets the term, what is included, how renewal works and any revenue share. If an order form conflicts with these Terms, the order form wins for that community.
- Closing a community. If you close a community, its community data is deleted 30 days later. Members keep their own OneHop accounts and networks.
For community member data you receive, you are responsible for meeting your own obligations under privacy law. We remain responsible for how OneHop itself handles it, as set out in the Privacy Policy.
11. AI features
OneHop uses AI to answer questions, suggest people and matches, summarise, classify and draft. AI output can be inaccurate or incomplete, and is not professional, legal, financial or employment advice. Check important facts against the sources OneHop shows before you rely on them. You are responsible for anything you send or act on. AI-generated drafts are yours to edit and use. Some AI features are provided by third parties named in our Privacy Policy.
12. Acceptable Use Policy
OneHop exists to help people keep up real relationships. To protect members and the people in their networks, you must not use the Service to:
- stalk, harass, intimidate, threaten or surveil anyone, or track a person against their wishes;
- make decisions about individuals’ eligibility for employment, credit, insurance, housing or similar, or screen or rank job candidates;
- upload data you don’t have the right to use, including someone else’s exports or account data, a guest list you may not share, or data obtained unlawfully or in breach of a platform’s terms;
- build lists or databases from OneHop, or sell, license, publish or redistribute information about other people obtained through it;
- send spam, including through introduction requests, asks, invitations or messages to people you found through OneHop, or anything else that breaks anti-spam laws;
- scrape, crawl or bulk-extract the Service, including contact cards and event pages, or use bots or AI agents to access it other than through the connectors we provide;
- get around a person’s visibility or sharing choices, identify or locate people beyond what the Service shows you, or try to reverse-engineer other members’ networks;
- run face recognition or other biometric analysis on photos, or infer people’s sensitive characteristics;
- add information about children;
- impersonate anyone, misrepresent a relationship, or create accounts or passes for others without their permission;
- break the law, infringe others’ rights, or upload malware or harmful content;
- probe, test or overload our systems without our written permission (report vulnerabilities to security@onehop.network instead), or bypass rate limits, usage limits or access controls;
- resell or provide the Service to others without our agreement.
Anyone can report misuse to support@onehop.network. We investigate reports and may remove content, suspend features or close accounts (see Suspension and closure).
13. Plans, payment and cancellation
- OneHop has a free plan and paid plans. Current prices and inclusions are on our pricing page and are shown before you pay. Today the Expert plan is US$79 a month and Teams is US$49 per seat a month. Prices are in US dollars unless shown otherwise; we show any GST or other taxes at checkout. Payments are processed by Stripe.
- Paid plans renew automatically at the end of each billing period (monthly for individual plans) until you cancel. We charge the payment method you gave Stripe. The renewal date is shown in Settings → Billing.
- Cancel any time in Settings → Billing, which opens Stripe’s secure billing portal. It takes no more steps than signing up did. You keep paid features until the end of the period you have paid for, and we will not charge you again.
- A founding or promotional rate lasts for as long as its offer says. A founding rate stays while your subscription stays active.
- Price changes take effect only at your next renewal, with at least 30 days’ notice by email. You can cancel before the change applies.
- Refunds. You are entitled to a refund or other remedy where the Australian Consumer Law gives you one, for example if the Service has a major failure. We also refund unused prepaid fees if we end the Service or your plan for reasons other than your breach, or remove something material from your plan during a paid period. Otherwise we do not refund part-used periods.
- Credits for look-ups have no cash value, cannot be transferred, and are used only within OneHop.
- If a payment fails, paid features stay on while Stripe retries the payment. Your data is not deleted because a payment failed.
14. Changes to the Service
We keep improving OneHop, so features will change. If we remove something material from a paid plan during your billing period, we will tell you in advance and you may cancel for a pro-rata refund. If we ever shut down the Service, we will give at least 60 days’ notice, time to export your data, and a refund of unused prepaid fees.
15. Suspension and closure
You can close your account at any time in Settings → Account. You are signed out and hidden from other members straight away, you have 7 days to change your mind, and then we delete your data as described in our Privacy Policy. If you are the only owner of a live community, you will need to hand it to someone else or close it first.
We may suspend or close an account, or a specific feature for it, if you seriously or repeatedly breach these Terms (particularly the Acceptable Use Policy), if the law requires it, or to prevent harm to others or to the Service. Where it is safe and lawful, we will tell you why first and give you a chance to respond or fix the problem. Where the breach is serious, such as harassment or unlawful data, we may act immediately. If we close your account for reasons other than your breach, we refund unused prepaid fees. You can ask us to review any suspension by writing to support@onehop.network.
If we suspend your account, you can still ask us for a copy of your data unless the law prevents it. Sections that by their nature should continue (for example, fees owed, liability, and disputes) survive closure.
16. Our intellectual property and feedback
We and our licensors own the Service, including its software, design, models and brand. We give you a personal, non-transferable right to use it under these Terms while your account is open. Do not copy, modify or reverse-engineer it except as the law allows. If you send us ideas or feedback, we may use them without obligation to you, but never in a way that identifies you or reveals Your Content without your permission.
17. Your consumer rights and our warranties
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under consumer protection laws in your country, that cannot lawfully be excluded.
Beyond those rights, we provide the Service with due care and skill, but we don’t promise it will be uninterrupted or error-free, that imports or integrations will always work, or that information from third parties, public sources or AI will be accurate or complete.
18. Liability
Subject to section 16 and to the extent permitted by law:
- where a consumer guarantee applies to a service not ordinarily acquired for personal, domestic or household use, our liability for failing to meet it is limited to supplying the service again or paying the cost of having it supplied again;
- neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business opportunity or goodwill, arising from these Terms or the Service;
- our total liability to you in any 12-month period is limited to the greater of the fees you paid us in that period and A$100.
These limits do not apply to liability that cannot lawfully be limited, including for fraud, death or personal injury caused by negligence, or our wilful misconduct, and they do not limit your remedies under the Australian Consumer Law. Each party’s liability is reduced to the extent the other party, or a third-party service, caused or contributed to the loss.
19. Responsibility for misuse
If you use OneHop for business (including hosting events or running a community), you will cover our reasonable losses and costs from a third-party claim to the extent it is caused by data you uploaded without the right to do so, a guest or member list you were not allowed to share, or your breach of the Acceptable Use Policy. We will notify you promptly, let you control the defence, and take reasonable steps to reduce the loss. This clause does not apply to consumers using OneHop for personal purposes.
20. Disputes and governing law
If something goes wrong, please contact support@onehop.network first. We aim to resolve complaints within 30 days, and both of us agree to try in good faith to resolve a dispute informally before going to court. This does not stop either of us seeking urgent relief, or you contacting a consumer protection or privacy regulator.
These Terms are governed by the laws of New South Wales, Australia, and the courts there have non-exclusive jurisdiction. If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country and can bring proceedings in your local courts. There is no forced arbitration and no class-action waiver.
21. Changes to these Terms
We may update these Terms as OneHop and the law change. We will post the new version here with its date. For material changes we will email you and show a notice in the app at least 30 days before they take effect. Each version is dated, and the next time you sign in after a material change we ask you to read and accept it before you carry on. Your account and privacy settings, including export and deletion, stay open whether or not you accept.
For paid plans, material changes apply from your next renewal. If you don’t agree, you can cancel before then and we will refund any unused prepaid fees. Changes required by law, or needed urgently for security, may apply sooner. We will tell you why.
22. General
- These Terms, together with the Privacy Policy and any order form or addendum you sign with us, are the whole agreement between us about the Service.
- If any part is unenforceable, the rest continues, and that part is read down to the extent needed to make it enforceable.
- You may not transfer these Terms without our consent. We may transfer them to a successor who takes over the Service and agrees to honour them and our Privacy Policy, and we will tell you when that happens.
- Neither of us is liable for delays caused by events outside our reasonable control.
- Not enforcing a right straight away doesn’t waive it.
- We may send notices by email to your account address or in the app. You can send notices to support@onehop.network.
23. Contact
Support: support@onehop.network
Privacy: privacy@onehop.network
Security: security@onehop.network
[ENTITY NAME] (ABN [ABN]), [REGISTERED ADDRESS], Sydney, New South Wales, Australia