1. What OneHop is
OneHop is a private tool that people use to remember and keep in touch with the people they already know, a bit like a smarter address book. It is not a people-search engine, a directory, or a database for sale. Nobody can look you up in OneHop unless they already know you.
2. Why we might hold information about you
Someone who knows you uses OneHop, and they brought information about you with them. For example:
- you are one of their LinkedIn connections, and they imported their LinkedIn data export;
- you have emailed each other or shared a calendar invite, and they connected their email or calendar (by default we read the sender, recipients, date and subject, not the email itself);
- you have messaged each other, and they imported their own message history (for example from their Mac, or a LinkedIn, Facebook, Instagram or X download);
- you are in their phone’s contacts, their CRM, or their Slack workspace;
- you scanned their contact card and chose to share your details back;
- you are on the guest list of an event they host on OneHop, or you posted in a community channel they connected.
That information is kept in their private workspace, for them alone, just as it sits in their phone or inbox. Other members cannot browse it.
3. What we may add, and why
Public professional details, only when the member asks. A member can ask OneHop to complete the profile of someone already in their network from public sources. This covers your headline, current and past roles, company, education, skills, location and public photo. It helps them remember where you are now. We never look up strangers, and we never run a look-up for anyone on our opt-out list. Other members who also know you may see the same public professional details. (A member who connects their own Apollo account can ask Apollo for work contact details; those stay visible to that member only.)
Relationship signals. OneHop estimates how close the member is to you (for example, how recently and how often you have been in touch) so it can remind them to stay in touch. That estimate is for the member only.
Relationship context, only if the member turns it on. A member who uses OneHop for desktop can choose to have an AI model (running on Cloudflare Workers AI) read their one-to-one messages with you, once a day, so OneHop understands what kind of relationship you have. Group chats, photos, voice notes and files are never sent, and days that touch on health, sexuality, religion, politics, ethnicity or criminal matters are screened out on their computer. The words are discarded as soon as they are read and never stored. We keep only coded signals, such as whether you mostly talk about work, a tone band, whether you meet up, and what you are focused on, for that member alone. You can ask us to erase these signals, or to keep your conversations with that member out of it, as set out under Your choices.
4. Who can see it
The member whose workspace it is. Beyond them:
- If that member has switched on introductions, another member who has also switched them on may learn that the member knows someone like you. They see only your name, role, company, public profile link and a coarse closeness band, never messages, notes or contact details. You are never introduced to anyone without people agreeing to it.
- Other members who also have you in their own network may see the same public professional details (name, headline, company, public profile link and photo), but never the notes, messages, emails or phone numbers another member added.
- If you are on an event guest list, the host sees what they uploaded and what you choose to share when you join. See Events.
- Our service providers, only to run OneHop (listed in our Privacy Policy).
5. What we never do
- Sell, rent, license or trade your information, or use it for advertising.
- Merge members’ networks into a directory or a searchable database of people.
- Email, message or call you because you are in someone’s network. We will never send you “your friend is on OneHop” invitations. You hear from us only if an event host or community invites you by name, and then only about that event or community.
- Train AI models on your information.
- Use face recognition on your photo, or infer your health, religion, politics, sexuality, ethnicity or other sensitive traits.
- Use OneHop to make decisions about your employment, credit, insurance or housing. Our Terms forbid members from doing so too.
6. Your choices
You don’t need an account to exercise any of these rights, and they are free. Use the form below.
- See what we hold. After you confirm your email, we show you what we hold about you as controller, with a file to download: which kinds of records members hold and how many members (never who, and never what they wrote), details we completed and where they came from, anything inferred, and whether you’ve opted out.
- Delete it, and opt out for good if you like. We delete everything we hold about you as controller, in every member’s workspace: details completed from public sources (headline, roles, education, skills, location, public photo), contact details we looked up, inferred attributes, the matches that link you across members, and look-up suggestions. If you choose “never add me again”, we add your email address (and your LinkedIn URL, when a record we hold links it to that email) to a suppression list, stored only as one-way hashes, so your details are skipped when members import contacts and no member can trigger a look-up about you again.
- Correct something. Tell us which detail is wrong and what it should say. A person checks it and makes the change.
- Object, or restrict. We stop completing your profile, looking up your details, using AI to infer things about you, matching you across members and suggesting introductions involving you. We keep what we hold, and members keep their own records of you. You can ask us to delete it at any time instead.
We email a link to the address you give and act when you click it, so nobody can see, change or delete someone else’s information. That link proves your email only. A LinkedIn profile or phone number you give is checked by a person, who may ask you for proof, before we show or change anything linked to it. We answer within 30 days; if a request is complex we may need up to two more months, and we’ll tell you why.
One honest limit. A member’s own records of you, such as the contact in their address book, the emails in their inbox or their own CRM entry, belong to them, just as they would in their phone or email app. We will not delete those from their workspace without them, but we remove everything we added and every match between you and other members.
7. Make a complaint about how we handled your data
If you’re unhappy with how we handled your information or one of your requests, tell us here. We acknowledge every complaint by email straight away, a person on our privacy team looks into it, and we reply within 30 days with what we found and what we’re doing about it.
8. Contact and complaints
OneHop is operated by [ENTITY NAME] (ABN [ABN]). Write to our privacy officer at privacy@onehop.network. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner, to your local data protection authority in the EU or UK, or to your state Attorney General in the United States. Our full Privacy Policy has more detail on all of this.