1. What OneHop is
OneHop is a private tool that people use to remember and keep in touch with the people they already know, a bit like a smarter address book. It is not a people-search engine, a directory, or a database for sale. Nobody can look you up in OneHop unless they already know you.
2. Why we might hold information about you
Someone who knows you uses OneHop, and they brought information about you with them. For example:
- you are one of their LinkedIn connections, and they imported their LinkedIn data export;
- you have emailed each other or shared a calendar invite, and they connected their email or calendar (we read the sender, recipients, date and subject, not the email itself);
- you are in their phone’s contacts, their CRM, or a community you both belong to;
- you scanned their contact card and chose to share your details back.
That information is kept in their private workspace, for them alone, just as it sits in their phone or inbox. Other members cannot browse it.
3. What we may add, and why
Public professional details, only when the member asks. A member can ask OneHop to complete the profile of someone already in their network from public sources. This covers your headline, current and past roles, company, education, skills, location and public photo. It helps them remember where you are now. We never use this to find your personal email address or phone number, we never look up strangers, and these details are deleted after two years if the member has had no contact with you.
Relationship signals. OneHop estimates how close the member is to you (for example, how recently and how often you have been in touch) so it can remind them to stay in touch. That estimate is for the member only.
4. Who can see it
The member whose workspace it is. Beyond them:
- If that member has switched on introductions, another member who has also switched them on may learn that the member knows someone like you. They see only your name, role, company, public profile link and a coarse closeness band, never messages, notes or contact details. You are never introduced to anyone without people agreeing to it.
- Our service providers, only to run OneHop (listed in our Privacy Policy).
5. What we never do
- Sell, rent, license or trade your information, or use it for advertising.
- Merge members’ networks into a directory or a searchable database of people.
- Email, message or call you. We will never send you “your friend is on OneHop” invitations.
- Train AI models on your information.
- Use face recognition on your photo, or infer your health, religion, politics, sexuality, ethnicity or other sensitive traits.
- Use OneHop to make decisions about your employment, credit, insurance or housing. Our Terms forbid members from doing so too.
6. Your choices
You don’t need an account to exercise any of these rights, and they are free. Use the form below.
- See what we hold. We send you a copy of what we hold about you as controller.
- Delete it, and opt out for good if you like. We delete everything we hold about you as controller, in every member’s workspace: details completed from public sources (headline, roles, education, skills, location, public photo), contact details we looked up, inferred attributes, the matches that link you across members, and look-up suggestions. If you choose “never add me again”, we add your email address (and your LinkedIn URL, when a record we hold links it to that email) to a suppression list, stored only as one-way hashes, so your details are skipped when members import contacts and no member can trigger a look-up about you again.
- Correct something, or object to a use. Tell us what and we’ll act on it.
For a deletion we email a link to the address you give, and act as soon as you click it, so nobody can delete someone else’s information. Everything else is answered by a person within 30 days. A LinkedIn URL we can’t tie to your email, or other addresses and numbers you list, are checked by hand before we act on them.
One honest limit. A member’s own records of you, such as the contact in their address book, the emails in their inbox or their own CRM entry, belong to them, just as they would in their phone or email app. We will not delete those from their workspace without them, but we remove everything we added and every match between you and other members.
7. Contact and complaints
Write to our privacy officer at privacy@onehop.network. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner, to your local data protection authority in the EU or UK, or to your state Attorney General in the United States. Our full Privacy Policy has more detail on all of this.